Customer Support Agent

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Customer Support Agent

Position Overview:

We are seeking a skilled and enthusiastic Customer Support Executive to join our team. As a Customer Support , you will play a crucial role in ensuring our existing and prospective clients receive top-notch support and assistance. Reporting directly to the Operations Manager, you will contribute to the success of our customer service operations and help maintain our reputation for excellence.

Responsibilities:

• Provide excellent customer sales and support via phone, email, and chat.

• Address customer inquiries, resolve issues, and ensure a positive customer experience.

• Collaborate with cross-functional teams to escalate and resolve complex problems.

• Maintain a deep understanding of our products and services to effectively assist customers and tele sell the same.

• Document and track all customer interactions in our CRM system.

• Continuously identify opportunities for process improvements and contribute to enhancing our customer support procedures.

• Ensure compliance with regulatory requirements and security protocols when handling customer information

• Gather customer feedback and suggestions for process improvement. • Stay updated on industry trends, financial regulations and fintech advancements

Qualifications:

• Bachelor’s degree in business, finance, or a related field (preferred).

• Previous customer support experience and training, ideally in E-commerce or financial services setting.

• Strong communication and interpersonal skills.

• Problem-solving abilities and attention to detail.

• Patience and empathy when dealing with customers.

• Knowledge of financial products and services is a plus.

• Proficiency in using customer support software and CRM systems.

• Ability to work in a team and adapt to a dynamic environment

Job Category: Sales and Marketing
Job Type: Full Time
Job Location: Kampala

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